How Bitco workwear Works?
Welcome to our FAQ section.
At Bitco Workwear, we aim to provide a transparent, reliable, and efficient shopping experience for both individual and business customers across Europe.
Our logistics network is built around multiple warehouses and trusted suppliers, allowing us to offer a wide range of professional workwear with a typical delivery time of 1–8 business days.
To ensure fairness and customer satisfaction, we have implemented clear policies regarding delivery, returns, payments, and order management. In cases where delays occur, our delivery guarantee policy may apply.
We also offer dedicated solutions for business customers, including B2B accounts, tailored pricing, deferred payment options, and customization services such as printing and embroidery.
If you cannot find the answer you are looking for, our team is always available to support you.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we ship across most European countries and selected international destinations.
Delivery availability and shipping times may vary depending on your location and the product selected. For certain regions outside Europe, additional shipping costs, customs duties, or import regulations may apply and are the responsibility of the customer.
If you are unsure whether we can deliver to your location, feel free to contact our support team — we are happy to assist you.
When will my order be shipped?
We aim to deliver your order within 1 to 8 business days.
In the vast majority of cases, deliveries are completed within this timeframe. However, as we work with multiple warehouses and suppliers across Europe, occasional delays may occur due to factors outside our direct control.
If your order is not delivered within 8 business days, our delivery guarantee policy may apply.
Once your order has been dispatched, you will receive a tracking link to follow your shipment in real time.
What is your return policy?
We offer free returns within 30 days of receiving your order.
To be eligible for a return, items must be unused, undamaged, and returned in their original packaging. Once your return is received and inspected, your refund will be processed.
Please note that items that show signs of use or are not in resellable condition may not be eligible for a refund.
To request a return, please log in to your account and go to the Orders section, where you can submit your return request.
After submitting your request, you will receive a prepaid return label within 24 hours. This label will be sent to you automatically via email.
How long will it take until I receive my order?
We aim to deliver all orders within 1 to 8 business days.
This delivery timeframe is based on our standard logistics process, including processing, handling, and shipping across our network of warehouses and suppliers in Europe.
Once your order has been shipped, you will receive a tracking link to monitor your delivery in real time.
In rare cases where delivery exceeds 8 business days, our delivery guarantee policy may apply.
What If My Order with a Voucher Also Arrives Late?
If your order is eligible for our delivery guarantee policy, a 50% voucher may be issued when the delivery exceeds 8 business days.
In cases where a replacement order or a new order using a voucher is also delayed, each situation will be reviewed individually by our team.
Please note that our delivery guarantee policy is designed to ensure fairness for all customers. Therefore, repeated delays, exceptional circumstances, or factors outside our control (such as carrier disruptions, holidays, or force majeure) may affect eligibility for additional compensation.
Why Do you Use This Voucher Policy for delayed shipments?
Our delivery guarantee policy is designed to ensure a fair and transparent experience for our customers.
We work with multiple warehouses and suppliers across Europe to offer a wide product range and competitive pricing. While this allows us to provide flexibility and availability, it can occasionally lead to delays beyond our standard delivery timeframe.
Instead of shifting this risk to our customers, we offer a compensation policy when delays occur, as part of our commitment to reliability and long-term customer satisfaction.
What If the Product Arrives Damaged?
If your product arrives damaged, please submit a request through your account in the Orders section as soon as possible.
To help us resolve the issue quickly, we may ask you to provide photos of the damaged item and packaging.
Once your request is reviewed and approved, we will offer an appropriate solution, such as a replacement or a refund, depending on the situation.
Can my order be shipped in multiple packages?
Yes, your order may be shipped in multiple packages.
As we work with multiple warehouses and suppliers, items from the same order can be dispatched separately. In this case, you will receive individual tracking links for each shipment.
What happens if I miss my delivery?
If a delivery attempt is unsuccessful, the carrier may attempt delivery again or redirect your package to a pickup point.
If the package cannot be delivered and is returned to us due to incorrect address details or missed delivery, additional shipping fees may apply for reshipment.
What should I do if my package is marked as delivered but I have not received it?
If your package is marked as delivered, we recommend first checking:
- Around your property (e.g., safe place, mailbox)
- With neighbors or reception
If you still cannot locate your package, please contact us. We will initiate an investigation with the carrier.
Can I choose express shipping?
Yes, express shipping may be available for selected products and locations.
If you select an express service and the delivery timeframe is not met, the express shipping fee may be refunded, depending on the situation.
Are there any additional costs for international shipments?
For deliveries outside the European Union, customs duties, taxes, and import fees may apply.
These charges are determined by local authorities and are the responsibility of the customer.
Are there any return or exchange limitations for business orders?
For business (B2B) orders, return and exchange requests are limited to a maximum of 3 items per SKU.
This means that if multiple variations (such as different sizes or colors) of the same product are ordered in bulk, returns or exchanges may be restricted beyond this limit.
To avoid sizing or product selection issues, we recommend ordering a single item first to evaluate the product. As we offer free returns, you can return the item at no cost if it does not meet your expectations.
For approved B2B customers, product samples may also be available upon request, depending on the product and agreement.
Orders
Below are some of are common questions about orders
How do I make a purchase?
To place an order, simply browse our website and add the desired products to your cart.
Once you are ready, proceed to checkout, where you can enter your shipping details and select your preferred payment method. After completing the payment, you will receive an order confirmation email.
If you have an account, you can also track and manage your orders directly from your Orders section.
How do I know if my order is confirmed?
Once your order has been successfully placed, you will receive a confirmation email at the email address you provided during checkout.
If you have an account, you can also view your order status at any time in the Orders section.
If you do not receive a confirmation email, please check your spam or junk folder before contacting our support team.
Can I change my shipping address after my order is placed?
Shipping address changes are only possible before your order has been processed or shipped.
If you need to update your address, please submit your request as soon as possible through your account or contact our support team.
Once the order has been shipped, we are unfortunately unable to modify the delivery address. In such cases, we recommend contacting the carrier directly using your tracking information.
Can I cancel my order?
Orders can only be cancelled before they have been processed or shipped.
If you wish to cancel your order, please submit your request as soon as possible through your account or contact our support team.
Once the order has been shipped, cancellation is no longer possible. In this case, you may use our return process after delivery.
Can I change my order after placing it?
Changes to your order (such as product, size, or quantity) are only possible before the order has been processed.
If you need to make a change, please contact us as soon as possible.
Once the order has been processed or shipped, changes are no longer possible. In this case, you may use our return or exchange process after delivery.
Can I place a custom or assisted order?
Yes, in certain cases we offer support for custom or assisted orders.
If you have a specific request (such as bulk orders, special product combinations, or non-standard requirements), you can contact us via email with your details.
Our team may provide you with a pre-configured checkout link, allowing you to review your order and complete the payment securely.
Please note that this service is handled on a case-by-case basis, depending on the request.
Payments & Invoices
When will I receive my invoice?
Your invoice is generated automatically and will be sent to your email within 24 hours after your order has been shipped.
If you have not received your invoice after this time, please check your spam folder or contact our support team.
Can I receive an invoice with my company details?
Yes, you can add your company information and VAT number during checkout.
If you need any adjustments to your invoice, you can contact us and we will assist you where possible.
Do you offer VAT-free purchases?
For eligible business customers within the European Union, VAT-exempt purchases may be available depending on your VAT number and billing details.
VAT handling is applied in accordance with European tax regulations.
Can I pay after delivery (invoice payment)?
Invoice-based payment options may be available for approved business customers.
If you are interested in this option, please contact us with your company details. Approval is handled on a case-by-case basis.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit and debit cards, as well as other payment options available at checkout depending on your location.
We also work with payment providers such as Klarna, offering flexible payment solutions where available.
For business customers in Belgium and the Netherlands with an approved B2B account, we offer a Partner Paymentoption. This allows eligible customers to place orders with deferred payment terms, based on a prior agreement.
Please note that Partner Payment is only available to customers with an active B2B partnership agreement.
For more details, we recommend visiting our B2B page or submitting an application using a valid VAT number.
All payments are processed securely through certified payment providers.
B2B & Business Customers
Do you offer solutions for business customers?
Yes, we offer dedicated solutions for business customers (B2B).
Depending on your company profile, you may benefit from exclusive pricing, account-based discounts, and tailored support.
How can I apply for a B2B account?
You can apply for a B2B account by submitting your company details, including a valid VAT number.
Applications are reviewed by our team, and access is granted based on eligibility criteria.
For more information, we recommend visiting our B2B page.
What are the benefits of a B2B account?
Approved B2B customers may benefit from:
- Discounted pricing based on product categories and brands
- Access to Partner Payment (deferred payment terms)
- Simplified invoicing and VAT handling
- Dedicated support for larger or recurring orders
All benefits are provided based on a prior agreement and account status.
Can I place bulk or custom orders?
Yes, we support bulk and custom orders for business customers.
If you have specific requirements, you can contact us with your request. Our team may provide a pre-configured order link, allowing you to review and complete your order easily.
All requests are handled on a case-by-case basis.
Are there any return or exchange limitations for business orders?
For business (B2B) orders, return and exchange requests are limited to a maximum of 3 items per SKU.
This means that if multiple variations (such as different sizes or colors) of the same product are ordered in bulk, returns or exchanges may be restricted beyond this limit.
To avoid sizing or product selection issues, we recommend ordering a single item first to evaluate the product. As we offer free returns, you can return the item at no cost if it does not meet your expectations.
For approved B2B customers, product samples may also be available upon request, depending on the product and agreement.
Print & Embroidery Services
Do you offer printing and embroidery services?
Yes, we offer custom printing and embroidery services for selected products.
These services are available for both individual and business customers, depending on the order and product type.
Which products can be customized?
Customization is available on a wide range of products, including workwear, jackets, t-shirts, and other suitable items.
Please note that not all products are eligible for printing or embroidery. Availability depends on the material, design, and product structure.
How can I request printing or embroidery?
To request customization, please contact us with the following details:
- Product(s) you are interested in
- Quantity
- Logo or design file
- Placement preference (e.g., chest, back, sleeve)
Our team will review your request and provide a custom quotation and order link.
Is there a minimum order quantity?
Minimum order quantities may apply depending on the product and customization type.
For small quantities, availability is evaluated on a case-by-case basis.
How long does customization take?
Production times for printing and embroidery vary depending on the order size and complexity.
Customized orders typically require additional processing time on top of standard delivery.
Can I return customized products?
Customized products (with printing or embroidery) arenon-returnable, unless they arrive damaged or defective.
Didn't find your answer?
If you have a more detailed or different question, reaching out to us might be the quickest solution. Our team will review your requests and inquiries and get back to you within 24 hours.
Contact us