Shipping policy

We are committed to providing you with high-quality workwear products and a seamless shopping experience. Please read our shipping policy carefully to understand the terms and conditions related to shipping and delivery of your orders.

Processing and Shipping Times
All orders are processed within 1-2 business days (excluding weekends and holidays). Delivery times typically range between 1-8 business days, depending on the shipping destination and method selected.

Shipping Rates and Carriers
Shipping rates are calculated during checkout based on the order's weight, dimensions, and destination. We work with reliable shipping partners to ensure timely and secure deliveries. Specific carrier information will be provided in your order confirmation email.

Shipping Destinations
We currently ship to:
- Belgium: Standard and express options are available.
- Other EU countries: Shipping rates and delivery times may vary based on your location.

Order Tracking
Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor the progress of your delivery.

Shipping Delays
While we strive to ensure on-time delivery, delays may occur due to unforeseen circumstances such as weather, customs processing, or carrier issues. If your order is delayed, we will notify you promptly and work to resolve the issue.

Damaged or Missing Shipments
If your package arrives damaged or does not arrive at all, please contact our customer support at info@bitcobe.be within 7 days of the expected delivery date.
- For damaged shipments, include photos of the damaged item(s) and the packaging.
- For missing shipments, we will work with the carrier to investigate and resolve the issue.

Customs, Duties, and Taxes
For international orders, customers are responsible for any applicable customs, duties, and taxes imposed by their country. These charges are not included in our product prices or shipping fees.

Returns and Exchanges
For information regarding returns and exchanges, please refer to our return policy.

Contact Us
If you have any questions about shipping, please reach out to us at iinfo@bitcobe.be.

Thank you for choosing Bitcobe.be for your workwear needs! We appreciate your business and look forward to serving you.